Frequently asked questions
The most common questions
Shipping and Delivery
What is the estimated delivery time for my order?
Once shipped, standard delivery typically takes 3-4 business days to arrive at your location.
Where can I track my shipment?
All orders are shipped via USPS. You can track your package directly on the USPS website using the tracking number provided in your shipping confirmation email.
How soon will my tracking number become active?
Please allow 24-48 business hours after receiving your shipping confirmation email for the tracking number to register and show updates on the USPS site.
Do you ship internationally?
Yes, we are pleased to offer international shipping. Please note that extra charges apply for international orders, which our team will inform you of via email or phone.
Returns and Refunds
What is your return policy?
Returns are accepted up to 48 hours after the product has been delivered. To process a return, you must provide a proper photo showing the condition of the delivered items. For verification, the pills must be kept on top of the envelope in such a way the tracking number and total pills are clearly visible. Our team will verify the photo and condition of the product and inform you of the next steps
How to get refund?
We process all refunds to the original form of payment within 5-7 business days after we receive your returned item. To request a refund, please provide your order number and tell us why you are returning the product.
Ordering Method and Exchange
What is the process for placing an online order?
Ordering is easy! Simply browse our product catalog, select the quantity you need, and add the item(s) to your cart. Proceed to checkout, enter your required details, and place your order. Our team will then follow up with you via your registered email or phone number as quickly as possible to confirm the details and finalize the process.
Can I modify or cancel my order after placing it?
We’ll do our best to help! If you need to cancel or modify your order, please contact our Customer Service team immediately. We can usually accommodate your request if we are contacted before the order is processed and shipped. Once it’s left our facility, we can no longer make changes.
Can I exchange a product if I don't understand how to use it?
Yes, we allow exchanges if you have questions or concerns about the product and wish to swap it for another. Exchanges must be requested within 48 business hours of delivery. If there is a price difference between the original and the exchanged product, you will be informed of the adjustment.
Medication and Dosage
What should I do if I miss a dosage of my medication?
If you miss a dose, please consult the patient information leaflet that came with your medication, or contact your prescribing doctor or a licensed pharmacist immediately for advice specific to your prescribed drug. Do not take a double dose to make up for a missed one unless specifically advised by a healthcare professional.
Is it safe to purchase medication online from your pharmacy?
Yes. We are a licensed pharmacy and adhere to all regulatory standards for dispensing and selling medication. We ensure that all products are authentic, properly handled, and sourced from reputable manufacturers. We require a valid prescription for all prescription medications
Is this product FDA approved?
Yes, all medications sold on Hydrocodone30 are FDA-approved and meet strict quality standards to ensure your safety and efficacy.
Packaging
How is my medication packaged?
All medications are shipped in discreet, plain packaging with no external markings or logos that would indicate the contents. This is to ensure your privacy and the security of your order. We also use secure, temperature-controlled packaging when necessary to maintain the integrity of temperature-sensitive items
What if my package arrives damaged or tampered with?
If your package appears damaged, opened, or tampered with upon arrival, take clear photos before opening and contact our Customer Support team immediately. We will investigate the issue and arrange for a replacement
Security and Privacy
How do you protect my personal and health information?
We are committed to protecting your privacy. We use industry-standard security measures, including SSL encryption, to secure our website and protect all data transmitted during the ordering and payment process
What is your policy on sharing customer data?
Your personal and protected health information (PHI) is kept strictly confidential and is only used for the purposes of processing your order, filling your prescription, and improving our services. We do not sell or rent your personal information to third parties. We comply with all relevant privacy regulations
Are my payment details secure?
We accepted PayPal, Venmo, cashapp and Zelle.
Miscellaneous
Can I speak to a licensed pharmacist?
Yes, licensed pharmacists are available during business hours to answer your questions regarding your medication, dosage, side effects, and drug interactions. Please contact our Customer Support to be connected with a pharmacist
What forms of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) and [list other acceptable payment methods, e.g., PayPal, debit cards].
Where can I find more information about mental health and medication?
You can find extensive, up-to-date information on this topic right here on our website by visiting our dedicated